My Mission
Room Setup
Video Gallery
'Service Mantras' 21st October 2015
Surpass 'Amelia'
Great Experience at JW Marriot
Service Experience
Common Sense Approach in Service
Take the Initiative at Your Level
Brain Storming 
Did the Company do Something Great
Establishing an Edge
Service is Never an Option
Continuing to offer the Service
Experience Modifies Expectations
Continuous Improvement in Service
Pratice 'Easy Things First'
Positive Approach
Paying Attention to Details
Study the Customer
Manage Pain Points
What do you do with Internal Customer Feedback
Being Happy at Work
Fashion our Passion
Strengthening Relationships
Make it PERFECT'Service Mantras' 19th May 2015
Participants' Comments
Participants' Comments
Participants' Comments
Service Mantras Introduction Part 1
Service Mantras Introduction Part 2 
Relevance & Service Mantras
Customer Service Excellence Culture
Human Touch
Common Sense Approach
Need to Maintain Consistency
Taking Initiative
Three Levels in Service
Attributes in a Service Culture
Simplicity
Accuracy
Handling Service Mishaps
Managing ' Pain Points'
Intention Good; Action Good
Participants' Comments
Service Mantras Introduction
Performing an Ordinary Act in an Extra Ordinary Way
Use Technology to Enhance Connectivity
Customer Service Excellence Culture
Service Initiative
Catch Them Young
Identify External Customers
Do Not Say Can't Be
Service Continuity
Happy Employees Create Happy Customers
Look at Customer Convenience
Facts are Obvious
Billing Proof
Complain is a Gift
Stretch to Make a Customer Loyal to The Entity
Lifetime Value
Net Promoter Score
Service - common sense approach
Personalised the Offer
Service Mantras Conclusion'Lead to Serve' Public Programme and New Web Launch - 18 September 2014
Attune One's Attitude
Planning for Training
Service Education
Staff needs Recognition
Set the Service Culture
Develop an Enthusiasm
Story Based Learning
Distinctly Sustainable Differentiation
Promise vs. Delivery
New Website Launch
Introduction "Lead to Serve"
Positive Approach 
Using Common Sense
Ordinary Acts in and Extra Ordinary Way
Learning Grows Always
Inspire Through Recognition
Exceed Customer Expectations
Looking at Customer Convenience
Hire for the Attitude and train for the Aptitude-1
Hire for the Attitude and train for the Aptitude-2
Service Definition
Culture
Excellence
Facts are Obvious
Human Intervention
Changing Mind-set
Handling Complaints
Shoe Story
Total Solution Focus
Team Work
Team Work Clip 01
Team Work Clip 02
What goes around comes around
Be focussed
A Positive Spirit
Be Thankful to What You Have Got Rather Than Praying for...jpg)
Easy Things First ( ETF) 
Little Act on Your Part
Set the Training Environment Right
Bring the Change Needed By Yourself
Why should we give a good service
Introduction
Making Customers Happy
Achieving a Behavioral Change
Customer Experiences
Service Experience Observation
Customer Complaints
Service Challenge
Senior Views On Customer Service
Using Common Sense in Service
Obe Purudu Venas Kireeme Abiyogaya
Oba Upanne Dinannai 
HABITS Gems Vs Germs
Interview with Ron Kaufman
News Item on a Programme Conducted by Dhammika Kalapuge
First Impressions in Customer Service Clip 1 
First Impressions in Customer Service Clip 2 
Importance of Training
Guidance Needed to Progress
Be Reliable
Sustainability
Maintaining consistency Part 1
Maintaining consistency Part 2
Maintaining consistency Part 3
Service definition
Power of smile
Perform under any circumstances
Build relationship
Stretching to serve 
Creating the service philosophy
Power of common sense
Need of a mentor
Achieving a behavioural change
Sadaham Saraniya Clip 01 
Sadaham Saraniya Clip 02 
Sadaham Saraniya Clip 03
Creating a Service Excellence Culture Clip 01
Creating a Service Excellence Culture Clip 02 
Buddha Poornima May 2013
