Ayubowan!
Be good, do good 'serve' another in the best manner you could. In the process create value and leave a unique impression in the others mind that makes them wish to be served by you again and again.
Years of experience facilitating Customer Experience (CX) Programmes
Participants from 11 countries
Clients served across multiple sectors
Average Net Promoter Score (NPS) for programmes
Dhammika Kalapuge
Power to Change
“True service is all about performing ordinary acts in an extra ordinary manner so as to create more value.”
Dhammika is a gifted customer service guru. A charismatic and entertaining speaker with a wealth of valuable insights to share. I have personally gained much knowledge and experience as a result of his presentation. His thought provoking seminars are full of progressive ideas delivered in a very practical manner so the information is easily absorbed. I am proud that we have a world class trainer in Sri Lanka.
Mr. Shantha Katipearachchi
Chairman Chartered Institute of Marketing
I have been to many global training forums and I find Dhammika's style of ‘info-entertain-training’ is of ‘a world class’. He brings global perspective into the corporate board room with a gold mine of insights and wealth to the audience. We have benefited immensely from his programmes.
Mano Atukorala
Chief Operating Officer/ Exec. Officer
Toyota Lanka (Pvt) Ltd
We merged the two seaplane operators in the Maldives and became the largest seaplane company in the world. We brought two strong cultures together and needed to harmonize them to bring out the best service culture in our company. We gave this challenge to Dhammika Kalapuge. He worked with us very closely for a period of six months in 2014 and delivered the results beyond my expectation. I have dealt with trainers and consultant across the globe, butI should dare to say that Dhammika’s vibrant and momentous trainings are second to none. I am sure that the Customer Service World would have been at a much higher elevation if the world has a few more Dhammika Kalapuges.
A U M Fawzy
Chief Executive Officer Trans
Maldivian Airways (TMA)
I believe your intelligence, talent and more importantly your passion has made you the best trainer in Sri Lanka. I feel extremely proud and happy that our country has a world class trainer like you. I sincerely believe that meeting you and having had the access to your programmes are the two best things that ever happened to our entity.
Dr. Lasantha Malavige
Managing Director
Lassana Flora (Pvt) Ltd
Having attended numerous training programmes both here and abroad, I have no hesitation in rating you as one of the best trainers that I have come across in my professional life.
Mr. Manjula de Silva
Managing Director
HNB Assurance
Dhammika is a gifted customer service guru. A charismatic and entertaining speaker with a wealth of valuable insights to share. I have personally gained much knowledge and experience as a result of his presentation. His thought provoking seminars are full of progressive ideas delivered in a very practical manner so the information is easily absorbed. I am proud that we have a world class trainer in Sri Lanka.
Mr. Shantha Katipearachchi
Chairman Chartered Institute of Marketing
I have been to many global training forums and I find Dhammika's style of ‘info-entertain-training’ is of ‘a world class’. He brings global perspective into the corporate board room with a gold mine of insights and wealth to the audience. We have benefited immensely from his programmes.
Mano Atukorala
Chief Operating Officer/ Exec. Officer
Toyota Lanka (Pvt) Ltd
POWER to CHANGE
Public Programmes
What does Service Serves Us mean
Employee Engagement
Excellent Customer Experience Culture
The Importance of service in a crisis
The Importance of Training
Service Serves Us
Life Learning Book (LLB)
What is service